Shipping policy

SHIPPING POLICY

At Seora, we aim to process and deliver orders safely and efficiently across Pakistan.

1. SHIPPING DESTINATIONS

We currently deliver orders within Pakistan to serviceable locations supported by our courier partners.

Delivery availability may vary depending on the customer’s location and courier coverage.

2. ORDER PROCESSING

Orders are processed after they are successfully placed and confirmed where required.

Processing times may vary during weekends, public holidays, promotional periods, high-order volumes, or other exceptional circumstances.

3. DELIVERY TIME

Estimated delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances outside Seora’s reasonable control.

Any delivery timeframe shown at checkout or communicated to the customer is an estimate and is not guaranteed unless expressly stated otherwise.

4. SHIPPING CHARGES

Applicable shipping or delivery charges, if any, will be displayed at checkout before the order is confirmed.

Shipping charges may vary based on location, order value, promotional offers, or other applicable factors.

5. ORDER INFORMATION

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Delivery address
• Active phone number
• Any other information required for successful delivery

Seora will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or unavailable customer information.

6. DELIVERY ATTEMPTS

Courier partners may contact customers before or during delivery.

Customers are requested to remain available at the provided phone number to help ensure successful delivery.

If an order cannot be delivered because the customer is unavailable, refuses delivery, or provides incorrect information, additional delivery arrangements may be subject to courier availability and applicable charges.

7. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact Seora promptly with your order details and clear photos and/or videos of the issue.

Eligible claims will be handled in accordance with our Return & Replacement Policy.

8. DELIVERY DELAYS

Seora will make reasonable efforts to ensure timely dispatch and delivery.

However, we are not responsible for delays caused by courier operations, weather, public holidays, natural events, strikes, security situations, or other circumstances outside our reasonable control.

9. ORDER TRACKING

Where tracking information is available, it may be provided to the customer through SMS, email, WhatsApp, or another communication method.

10. CONTACT US

For shipping or delivery assistance, please contact:

Seora
Website: www.seora.pk
Email: seora.pk@gmail.com
Pakistan