Refund policy
Return & Replacement Policy
At Seora, we carefully inspect and pack every order before dispatch. Due to the personal care and hygiene nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or products that have been opened or used.
Replacement Eligibility
A replacement may be requested only if:
- You received the wrong product.
- The product arrived damaged.
- The product received is defective.
If you experience any of the above issues, please contact Seora as soon as possible after receiving your order and provide your order details along with clear photos or videos showing the product and the issue.
Verification
All replacement requests are subject to verification by our customer support team. We may request photographs, videos, packaging details, or other information necessary to verify the claim.
Once the claim is approved, Seora will arrange a replacement of the affected product, subject to availability.
No Change-of-Mind Returns
We do not accept returns or exchanges because of change of mind, personal preference, dislike of fragrance, texture, color, or similar reasons.
For hygiene and safety reasons, opened or used personal care and cosmetic products cannot be returned.
Refunds
Our standard policy is replacement rather than refund for eligible wrong, damaged, or defective products. If a replacement cannot be provided due to product unavailability or another exceptional circumstance, Seora will communicate the available resolution to the customer.
Contact Us
For replacement assistance, please contact us through the contact information provided on our website. Please include your order number and relevant photos or videos so that we can assist you efficiently.